Snapdocs Potential Delays with 2FA

Incident Report for Snapdocs, Inc.

Resolved

This incident has been resolved.

Posted Aug 17, 2023 - 20:05 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 17, 2023 - 19:29 PDT

Update

Snapdocs users may continue to experience delays in receiving 2 FA codes. This issue continues to be investigated.

Posted Aug 17, 2023 - 18:49 PDT

Identified

Snapdocs users may experience delays in receiving 2 FA codes due to a third party issue. We will continue to provide updates on this page as available.

Posted Aug 17, 2023 - 18:13 PDT

This incident affected: Mobile Notary and Text Messages.