Snapdocs, Inc. Status

All Systems Operational

About This Site

This is the Snapdocs Status Page. We'll keep this page up-to-date with the health of our app as well as the services we depend on.

Notary Connect Operational

Closings Operational

eVault Operational

Text Messages Operational

Twilio SMS Operational

Outbound Emails Operational

East Coast Servers Operational

West Coast Servers Operational

Notifications Operational

Pusher Presence channels Operational

Pusher Pusher.js CDN Operational

Pusher Pusher REST API Operational

Pusher WebSocket client API Operational

Pusher Pusher Dashboard Operational

QuickBooks Online (QBO) Operational

Support Emails Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

apps.snapdocs.com

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Past Incidents

Apr 20, 2026

No incidents reported today.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

Intermittent Closing Creation Delays

Resolved - This incident has been resolved.
Apr 17, 15:20 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 14:16 PDT

Update - We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality.

If you have any immediate questions or need assistance, please reach out to us at support@snapdocs.com.
Apr 17, 13:45 PDT

Identified - We are currently investigating an issue causing delays in order and closing creation. Some orders may experience longer than normal processing times. Orders and closings can still be created manually. Please contact support@snapdocs.com with any questions.
Apr 17, 12:24 PDT

Investigating - We are currently investigating this issue.
Apr 17, 11:37 PDT

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

Intermittent Closing Creation Delays

Resolved - This incident has been resolved.
Apr 8, 19:54 PDT

Update - We are continuing to monitor for any further issues.
Apr 8, 15:14 PDT

Monitoring - New orders and closings submitted via email are now creating successfully. We are continuing to monitor the situation closely to ensure full stability.

If you have any questions or are experiencing any issues, please reach out to support@snapdocs.com.
Apr 8, 15:10 PDT

Update - We are actively working with our third-party provider to resolve the issue. Orders and closings can still be created manually through the platform. Please contact support@snapdocs.com with any questions.
Apr 8, 12:41 PDT

Update - We are continuing to investigate delays in order and closing creation caused by disruptions to our email processing workflow.

Orders and closings can still be created manually in the meantime.
Apr 8, 10:29 PDT

Identified - We are currently investigating an issue causing delays in order and closing creation for some customers. The issue has been identified and is related to a third-party dependency in our email processing workflow. Some orders may experience longer than normal processing times.
Apr 8, 09:52 PDT

Update - We are continuing to investigate this issue. Please email support@snapdocs.com with any questions.
Apr 8, 09:44 PDT

Update - We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact support@snapdocs.com for any questions
Apr 8, 09:03 PDT

Investigating - We are currently investigating this issue.
Apr 8, 08:51 PDT

Apr 7, 2026

No incidents reported.

Apr 6, 2026

Mortgage Cadence Integration - Closings Not Creating

Resolved - This incident has been resolved.
Apr 6, 13:46 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 12:40 PDT

Identified - Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Please contact support@snapdocs.com for any questions.
Apr 6, 12:06 PDT