Snapdocs, Inc. Status

All Systems Operational

About This Site

This is the Snapdocs Status Page. We'll keep this page up-to-date with the health of our app as well as the services we depend on.

Notary Connect Operational

Closings Operational

eVault Operational

Outbound Emails Operational

East Coast Servers Operational

West Coast Servers Operational

Support Emails Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

apps.snapdocs.com

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Past Incidents

Jul 14, 2026

RON - KBA Issues 07.14

Resolved - This incident has been resolved.
Jul 14, 12:21 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 11:51 PDT

Identified - Snapdocs' third-party vendor is experiencing degraded performance generating KBA questions, causing some recipients to not receive them — which can delay or block entry into notary meetings. The Snapdocs platform itself is fully functional. As a workaround, hybrid and wet closings can be submitted to avoid delays. Questions: support@snapdocs.com
Jul 14, 11:16 PDT

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

Intermittent Latency

Resolved - This incident has been resolved.
Jun 30, 12:33 PDT

Monitoring - A fix has been implemented and we are monitoring the results across platform functionality.
Jun 30, 11:21 PDT

Identified - Our team has identified the cause to the platform latency and we making adjustments to reinforce platform stability.
Jun 30, 11:15 PDT

Update - We are seeing improvements across the platform but aware that there is still some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.
Jun 30, 10:24 PDT

Investigating - We are aware that there is some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.
Jun 30, 09:17 PDT