Partially Degraded Service

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This is the Snapdocs Status Page. We'll keep this page up-to-date with the health of our app as well as the services we depend on.

Notary Connect Operational
Closings Operational
eVault Operational
Text Messages Degraded Performance
Twilio SMS Degraded Performance
Outbound Emails Operational
East Coast Servers Operational
West Coast Servers Operational
Notifications Operational
Pusher Presence channels Operational
Pusher Pusher.js CDN Operational
Pusher Pusher REST API Operational
Pusher WebSocket client API Operational
Pusher Pusher Dashboard Operational
QuickBooks Online (QBO) Operational
Support Emails Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
apps.snapdocs.com
Fetching
Jan 22, 2026

No incidents reported today.

Jan 21, 2026
Snapdocs Login Error
Resolved - This incident has been resolved.
Jan 21, 07:38 PST
Monitoring - A fix has been implemented and we are monitoring results.
Jan 21, 07:09 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 21, 07:00 PST
Investigating - We are currently investigating an issue where users who are logging in receive an error message.
Jan 21, 06:19 PST
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
3rd party Snapdocs provider, Twilio, is experiencing an outage impacting 2FA
Resolved - This incident has been resolved.
Jan 15, 09:07 PST
Update - We are continuing to investigate this issue.
Jan 14, 11:47 PST
Investigating - Snapdocs is experiencing issues sending 2-factor authentication codes. Please refer to this status page for additional Twilio updates: https://status.twilio.com/
Jan 14, 10:52 PST
Jan 14, 2026
System Latency 1/14
Resolved - This incident has been resolved.
Jan 14, 14:31 PST
Identified - We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact support@snapdocs.com for any questions.
Jan 14, 13:56 PST
Investigating - We are currently experiencing intermittent service degradation on our website. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as they become available.
Jan 14, 13:04 PST
Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

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