ICE/Encompass Intermittent Delays

Incident Report for Snapdocs, Inc.

Resolved

This incident has been resolved.

Posted Mar 09, 2026 - 12:42 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 09, 2026 - 11:42 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 09, 2026 - 11:32 PDT

Investigating

Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.

Posted Mar 09, 2026 - 11:15 PDT

This incident affected: Closings.