Document annotation issue

Incident Report for Snapdocs, Inc.

Resolved

This incident has been resolved.

Posted Jun 23, 2023 - 14:46 PDT

Monitoring

Document processing functionality has returned to normal. All impacted closings are being reprocessed as the appropriate closing type.

Posted Jun 23, 2023 - 13:27 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 23, 2023 - 13:01 PDT

Update

We are continuing to work on a fix for this issue. Any impacted closings will be reprocessed as the appropriate closing type.

Posted Jun 23, 2023 - 12:51 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 23, 2023 - 12:34 PDT

Identified

Our engineers have identified a fix that is currently being implemented for closings that were annotated incorrectly and may have been incorrectly processed as wet.

Posted Jun 23, 2023 - 12:22 PDT

This incident affected: Closings.