SMS Delivery Delays

Incident Report for Snapdocs, Inc.

Resolved

This incident has been resolved.

Posted May 31, 2023 - 18:25 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 31, 2023 - 12:22 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 31, 2023 - 10:35 PDT

Identified

We are currently experiencing a delay in 2FA codes sent by our third party provider. Please refrain from requesting a new code if you have not yet received your two-factor authentication code via text. Doing so may cause additional delays. Please contact support@snapdocs.com or call into our support line at (833) 762-7362 if you need additional assistance.

Posted May 31, 2023 - 10:27 PDT

This incident affected: Text Messages.