System Latency Delays - AWS Impact

Incident Report for Snapdocs, Inc.

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 14:42 PDT

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 16:21 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 20, 2025 - 15:22 PDT

Identified

Widespread internet provider disruptions may impact delivery of borrower 2FA codes, closing creation, and document pushback
Posted Oct 20, 2025 - 10:50 PDT
This incident affected: Notary Connect, Closings and Text Messages (Twilio SMS).