{
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  "incidents": [{"name":"Scheduled Maintenance Sept 12","status":"completed","created_at":"2026-09-11T17:00:34.380-07:00","updated_at":"2026-09-13T02:00:08.469-07:00","monitoring_at":null,"resolved_at":"2026-09-13T02:00:08.416-07:00","impact":"maintenance","shortlink":"https://stspg.io/y8khr8698cnt","scheduled_for":"2026-09-12T22:00:00.000-07:00","scheduled_until":"2026-09-13T02:00:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-12T21:00:23.418-07:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-11T17:00:34.373-07:00","reminder_intervals":null,"id":"gzc0b8rvh2z1","page_id":"q4b7s7xsmqkl","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-13T02:00:08.416-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-13T02:00:08.416-07:00","display_at":"2026-09-13T02:00:08.416-07:00","deliver_notifications":true,"tweet_id":null,"id":"l343q1xcr3rs","incident_id":"gzc0b8rvh2z1","custom_tweet":null,"affected_components":[{"code":"rmh7s8jy5tqg","name":"Notary Connect","old_status":"under_maintenance","new_status":"operational"},{"code":"11x5mj79qrff","name":"Closings","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-12T22:00:18.376-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T22:00:18.376-07:00","display_at":"2026-09-12T22:00:18.376-07:00","deliver_notifications":true,"tweet_id":null,"id":"89fy9f3wnln7","incident_id":"gzc0b8rvh2z1","custom_tweet":null,"affected_components":[{"code":"rmh7s8jy5tqg","name":"Notary Connect","old_status":"operational","new_status":"under_maintenance"},{"code":"11x5mj79qrff","name":"Closings","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-12T21:00:23.167-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-12T21:00:23.167-07:00","display_at":"2026-09-12T21:00:23.167-07:00","deliver_notifications":true,"tweet_id":null,"id":"5dbr2vf43z7c","incident_id":"gzc0b8rvh2z1","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Please be advised that Snapdocs will be offline for scheduled maintenance the evening of Saturday, September 12nd, 2026 10:00 PM  to Sunday September 13th at 2 AM Pacific time. 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Due to this, our support team may be delayed receiving or responding to emails sent to support@snapdocs.com. Support is still able to receive phone calls and Snapdocs is fully functional. Please contact Snapdocs Support at 833-762-7362 (833-SNAPDOC) for any urgent issues.","created_at":"2026-09-08T09:23:16.179-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T09:23:16.179-07:00","display_at":"2026-09-08T09:23:16.179-07:00","deliver_notifications":true,"tweet_id":null,"id":"qcqzc8p7q1gr","incident_id":"b2fs4n9r9smb","custom_tweet":null,"affected_components":[{"code":"57chgvqdlqzr","name":"Support Emails","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Support Emails","created_at":"2019-09-13T10:03:37.734-07:00","updated_at":"2026-09-08T10:06:08.113-07:00","position":8,"description":null,"showcase":false,"start_date":null,"id":"57chgvqdlqzr","page_id":"q4b7s7xsmqkl","group_id":null}]},{"name":"Snapdocs Support - Third Party Phone Outage","status":"resolved","created_at":"2026-09-01T10:50:02.695-07:00","updated_at":"2026-09-01T13:11:48.515-07:00","monitoring_at":null,"resolved_at":"2026-09-01T13:11:48.499-07:00","impact":"none","shortlink":"https://stspg.io/95hb4221lbjt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T10:50:02.689-07:00","reminder_intervals":null,"id":"c806ctktc25p","page_id":"q4b7s7xsmqkl","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-01T13:11:48.499-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T13:11:48.499-07:00","display_at":"2026-09-01T13:11:48.499-07:00","deliver_notifications":true,"tweet_id":null,"id":"hn586gll0gf7","incident_id":"c806ctktc25p","custom_tweet":null,"affected_components":[{"code":"57chgvqdlqzr","name":"Support Emails","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Snapdocs' third party phone provider has reported an outage. Due to this, our support team is unable to receive or respond to phone calls. Support is still able to receive emails and Snapdocs is fully functional. 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As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact support@snapdocs.com for any questions.","created_at":"2026-08-28T08:13:14.397-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T08:13:14.397-07:00","display_at":"2026-08-28T08:13:14.397-07:00","deliver_notifications":true,"tweet_id":null,"id":"gl8bl1kj8s7t","incident_id":"ph11rg85110t","custom_tweet":null,"affected_components":[{"code":"11x5mj79qrff","name":"Closings","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Closings","created_at":"2018-12-04T09:08:31.987-08:00","updated_at":"2026-09-13T02:00:08.254-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"11x5mj79qrff","page_id":"q4b7s7xsmqkl","group_id":null}]},{"name":"SMS Third Party Messaging Delay","status":"resolved","created_at":"2026-08-27T09:46:13.438-07:00","updated_at":"2026-08-27T12:29:06.883-07:00","monitoring_at":"2026-08-27T11:28:45.205-07:00","resolved_at":"2026-08-27T12:29:06.864-07:00","impact":"minor","shortlink":"https://stspg.io/ysgk8vgd07vx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-27T09:46:13.429-07:00","reminder_intervals":null,"id":"rskllv2svf1x","page_id":"q4b7s7xsmqkl","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-27T12:29:06.864-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T12:29:06.864-07:00","display_at":"2026-08-27T12:29:06.864-07:00","deliver_notifications":true,"tweet_id":null,"id":"5732vwdt4lhv","incident_id":"rskllv2svf1x","custom_tweet":null,"affected_components":[{"code":"rmh7s8jy5tqg","name":"Notary Connect","old_status":"operational","new_status":"operational"},{"code":"11x5mj79qrff","name":"Closings","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-08-27T12:20:00.454-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T12:20:00.454-07:00","display_at":"2026-08-27T12:20:00.454-07:00","deliver_notifications":true,"tweet_id":null,"id":"vh9ltcms1ds8","incident_id":"rskllv2svf1x","custom_tweet":null,"affected_components":[{"code":"rmh7s8jy5tqg","name":"Notary Connect","old_status":"operational","new_status":"operational"},{"code":"11x5mj79qrff","name":"Closings","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-27T11:28:45.205-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T11:28:45.205-07:00","display_at":"2026-08-27T11:28:45.205-07:00","deliver_notifications":true,"tweet_id":null,"id":"z3ml28yn6y8f","incident_id":"rskllv2svf1x","custom_tweet":null,"affected_components":[{"code":"rmh7s8jy5tqg","name":"Notary Connect","old_status":"degraded_performance","new_status":"operational"},{"code":"11x5mj79qrff","name":"Closings","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing issues affecting 2FA code delivery from our third-party provider. 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As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. 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