Snapdocs, Inc. Status

All Systems Operational

About This Site

This is the Snapdocs Status Page. We'll keep this page up-to-date with the health of our app as well as the services we depend on.

Notary Connect Operational

Closings Operational

eVault Operational

Text Messages Operational

Twilio SMS Operational

Outbound Emails Operational

East Coast Servers Operational

West Coast Servers Operational

Notifications Operational

Pusher Presence channels Operational

Pusher Pusher.js CDN Operational

Pusher Pusher REST API Operational

Pusher WebSocket client API Operational

Pusher Pusher Dashboard Operational

QuickBooks Online (QBO) Operational

Support Emails Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

apps.snapdocs.com

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Past Incidents

Nov 3, 2025

No incidents reported today.

Nov 2, 2025

Scheduled Maintenance November 1

Completed - The scheduled maintenance has been completed.
Nov 2, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 22:00 PDT

Scheduled - Please be advised that Snapdocs will be offline for scheduled maintenance the evening of Saturday, Nov 1, 2025 10:00 PM to Sunday Nov 2 at 2 AM Pacific time. Snapdocs will be unavailable at this time.
Oct 30, 11:34 PDT

Nov 1, 2025

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Encompass Parser Submissions

Resolved - This incident has been resolved.
Oct 21, 14:44 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 14:54 PDT

Update - We are continuing to work on a fix for this issue.
Oct 17, 09:19 PDT

Update - We are continuing to work on a fix for this issue.
Oct 17, 05:50 PDT

Identified - We are experiencing an issue automatically retrieving document packages from Encompass Loan Connect. We are actively working on a solution.
Oct 14, 10:17 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 16:45 PDT

Update - We are continuing to work on a fix for this issue.
Oct 13, 11:11 PDT

Identified - The issue has been identified and a fix is being implemented.
Oct 13, 10:10 PDT

Investigating - We are currently investigating issues affecting parser submissions from Encompass.
Oct 13, 09:33 PDT

System Latency Delays - AWS Impact

Resolved - This incident has been resolved.
Oct 21, 14:42 PDT

Update - We are continuing to monitor for any further issues.
Oct 20, 16:21 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:22 PDT

Identified - Widespread internet provider disruptions may impact delivery of borrower 2FA codes, closing creation, and document pushback
Oct 20, 10:50 PDT

Oct 20, 2025

SMS + MFA Delivery Issues

Resolved - This incident has been upgraded to a larger incident
Oct 20, 10:53 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 06:58 PDT

Update - We continue to investigate this issue. For the quickest resolution, please email support@snapdocs.com.
Oct 20, 05:37 PDT

Identified - We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.
Oct 20, 04:46 PDT