All Systems Operational

About This Site

This is the Snapdocs Status Page. We'll keep this page up-to-date with the health of our app as well as the services we depend on.

Mobile Notary Operational
Closings Operational
Outbound Emails Operational
East Coast Servers Operational
West Coast Servers Operational
Text Messages Operational
Notifications Operational
Pusher Presence channels Operational
Pusher Pusher.js CDN Operational
Pusher Pusher REST API Operational
Pusher WebSocket client API Operational
Pusher Pusher Dashboard Operational
QuickBooks Online (QBO) Operational
Zendesk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Past Incidents
Nov 19, 2019

No incidents reported today.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Resolved - Fedex labels are now tracking as normal.
Nov 14, 15:59 PST
Monitoring - Fedex is still experiencing delays in updating tracking statuses but labels can now be generated both on the Fedex web interface and through the Snapdocs Fedex integration. Any package picked up by Fedex will begin tracking normally.
Nov 13, 14:33 PST
Update - Fedex is currently experiencing an issue generating new shipping labels. The Fedex web interface is back up but the API is still down. For customers using the Snapdocs Fedex integration, we recommend that you generate shipping labels using the Fedex web interface or by using UPS. We will provide further updates as we have them. Further updates can be found here as well: https://www.fedex.com/apps/systemunavailable/
Nov 13, 10:56 PST
Investigating - Fedex is currently experiencing an issue generating new shipping labels system wide where old tracking numbers are being used on new labels. This impacts customers that generate Fedex labels on the Fedex website or customers using the Snapdocs Fedex integration. Because this issue impacts Fedex system wide, in the interim we recommend that you generate shipping labels using UPS. We will provide further updates as we have them.
Nov 13, 10:09 PST
Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
Resolved - Site slowness has been resolved.

Users should no longer experience any issues when navigating the Snapdocs platform. If there are any questions, we are happy to help, please send us a message at support@snapdocs.com
Nov 9, 09:13 PST
Monitoring - Engineering has successfully fixed the slowness on our site. We will continue to monitor the situation to make sure this is completely resolved. Thank you for your patience.
Nov 9, 09:06 PST
Investigating - We are currently experiencing intermittent slowness on our website upon login. Our engineers are aware of the issue and currently working on a fix. We will provide additional updates soon.
Nov 9, 08:43 PST
Completed - The scheduled maintenance has been completed.
Nov 9, 08:14 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:25 PST
Scheduled - Hello,
Please be advised that Snapdocs services will be unavailable between Friday, November 8th at 9pm PST and Saturday, November 9th at 8am PST as we perform a planned maintenance exercise. Access to the site and its services will not be available during these times.

We ask that all notaries take this into account as they plan activities that might be impacted by this timeline. There will be no access to upload or download any documents during our maintenance window. Should an appointment during this period be necessary, we recommend that notaries download all required documents prior to the maintenance window. We also recommend that an alternate communication channel outside of the platform be established should additional information or assistance be required.

For more information, please refer to our support center article: https://support.snapdocs.com/hc/en-us/articles/360037601974-What-steps-should-I-take-to-ensure-that-I-am-prepared-for-planned-site-maintenance-

Best regards,
Snapdocs Customer Support
Nov 8, 21:24 PST
Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.